Office 365 offers real benefits to companies. It provides a set of high-end productivity tools to work anywhere, anytime, on any device. Many small and medium-sized businesses are choosing to switch to Office 365. Implementation is relatively simple, but user adoption is more complex. In this article, we will list some steps that may lead your transformation to failure.
It is a mistake to think that this is only a technical project. The project must take into account the users as a priority. They are the ones who will experience change and use the tools on a daily basis.
Not preparing a communication plan will lead your project to failure. Try to send only one email, and it will be forgotten quickly or remain unread. The means of communication are varied (posting, social network, intranet, etc.), use them!
Sponsors and ambassadors are the driving forces that will provide visible and active support during the project. Don’t forget them, and involve them!
Don’t neglect training! Working with new tools is not easy for many employees. Their habits are changed and they have to adapt to find automatisms. This can lead to a loss of productivity. To this end, training sessions will enable users to take their new tools more easily in hand.
Deploying all the tools simultaneously without communicating on the use of each is the safest way to fail. A gradual integration, in simple steps, well explained to employees will increase your chances of adoption.
The deployment is complete, you have communicated with your users and they have even been trained? Everything seems perfect… unless you want to make sure the project is a success. It will be necessary to think about managing adoption to optimize it if necessary, continue to communicate and support users over the long term.
A transformation is successful when it is done with and thanks to your teams. Don’t forget to communicate your choices and your vision, present the benefits, and above all don’t forget: anticipating, managing, accompanying and rewarding are the keys to success.
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